RETURNS OR EXCHANGES
Brinosta LLC is committed to providing customers with a satisfactory shopping experience. If you receive goods with quality issues, damage, incorrect shipments, or other return situations that fall under this policy, you can apply for a return or refund by following the process below.
1. Return Period
Customers can submit a return request within 30 days of receiving the goods. Return requests after 30 days may not be accepted unless otherwise stipulated by law or specifically approved by us.
2. Return Conditions
Returned goods should be kept in their original condition as much as possible, including the original packaging, accessories, and related product documentation. Goods must not be in a condition that would affect resale due to improper customer use, accidental damage, or human-caused damage.
Some special items may not be eligible for return due to hygiene, safety, or other reasons; please refer to the product page for details.
3. Quality Issues and Incorrect Goods
If you receive goods with obvious quality problems, damage caused during transportation, or goods that do not match your order, please contact us as soon as possible after discovering the problem, providing the order number, product photos, and a description of the problem.
For returns confirmed to be due to product quality issues or incorrect shipments, we will typically cover reasonable return shipping costs and provide a refund or replacement item depending on the specific circumstances.
4. Returns for Non-Quality Reasons
If a return is requested due to personal preference, a purchase error, or other reasons not related to product quality, the customer may be responsible for the return shipping costs. The item must meet the return conditions stipulated in this policy.
5. Return Address
Please contact our customer service before returning any item to obtain return authorization and the latest return information. Do not send the item directly to the following address without confirmation:
2240 W 3800 S APT A308 WEST VALLEY, UT 84119
If the return address provided by customer service differs from the above address, please refer to the return address finally confirmed by customer service.
6. Refund Processing
After receiving and inspecting the returned item, we will typically process eligible refund requests within 3 business days.
Refunds will be processed via the original payment method. The actual arrival time of your funds depends on your bank, credit card company, or third-party payment institution and may typically require additional processing time.
7. Refund Amount
For orders that meet the refund conditions, we will refund the purchase price of the goods based on the actual situation. Whether the original shipping fee will be refunded will be determined based on the reason for the return and applicable laws.
If the returned goods do not meet the return conditions, or if the goods are used or damaged beyond the scope of normal inspection, we may refuse a refund or adjust the refund amount based on the actual situation.
8. Order Cancellation
If you wish to cancel your order, please contact us as soon as possible before the order enters the processing or shipping process. Once an order has been shipped, it may not be possible to cancel it directly, and the customer may need to follow the return process.
We will process return and refund requests based on the actual situation of the order and applicable laws, and strive to provide customers with fair and timely after-sales service.