DELIVERY AND SHIPPING
Brinosta LLC is committed to providing convenient and reliable delivery services to its U.S. customers. This shipping policy applies to all goods purchased through this website and currently only offers delivery within the United States.
1. Delivery Area
We currently only ship to addresses within the United States, including all contiguous states. International shipping to countries or regions outside the United States is not currently offered.
2. Order Processing Time
After the customer completes payment and confirms the order, it typically takes 1–3 business days to process the order. Weekends and U.S. public holidays may not be included in order processing time.
After the order is shipped, the customer will usually receive a confirmation email containing tracking information.
3. Delivery Time
Standard delivery is estimated to take 3–7 business days. The exact delivery time may vary depending on the delivery address, carrier arrangements, weather, holidays, and other uncontrollable factors.
Estimated delivery times are for reference only and do not represent absolute delivery dates.
4. Logistics Partners
To fulfill orders within the United States, we may select different logistics and delivery partners depending on the order details, including:
USPS, UPS, FedEx, DHL
The specific carrier will be selected by us based on the type of goods, delivery address, and logistics arrangements.
5. Tracking
After the order is shipped, we will provide customers with tracking information to the best of our ability. Customers can check the package's shipping status through the tracking page provided by the logistics company.
Due to potential delays in updating the logistics system, tracking information may take some time to display the latest status.
6. Delivery Delays
If delivery delays are caused by severe weather, natural disasters, peak holiday seasons, carrier operational issues, incorrect addresses, or other uncontrollable factors, we will do our best to assist customers in tracking the shipment status, but we cannot guarantee delivery on a specific date.
7. Shipping Address
Customers should provide a complete and accurate shipping address, name, and contact information when placing an order. If an incorrect or incomplete address is provided by the customer, resulting in package returns, reshipment, or additional charges, the customer may be responsible for any associated costs.
Once your order enters the shipping process, please contact us as soon as possible if you need to change the delivery address. We cannot guarantee that all address change requests will be successful.
8. Lost or Damaged Packages
If your package is lost, severely damaged, or has not received tracking updates for an extended period, please contact us immediately. We will assist you based on your order information and the carrier's investigation results.
If you receive goods that are visibly damaged during shipping, please retain the packaging and any relevant evidence as soon as possible and contact our customer service team.
We strive to provide our customers with safe, reliable, and efficient domestic shipping services within the United States.