CONTACT US

We value every customer's feedback and needs, and are committed to providing you with timely, professional, and friendly customer service. If you encounter any problems while browsing our website, placing orders, making payments, using our products, during shipping, or receiving after-sales service, please contact us through the following methods:

1. Customer Service

For any questions regarding orders, products, payments, or after-sales service, please contact us via the customer service email address provided on the website. To facilitate our prompt processing of your request, please provide your order number, the name of the purchased item, and a detailed description of the problem in your email.

2. Contact Hours

Our customer service team typically handles customer inquiries on US business days. We will reply to your email as soon as possible, generally within 1–2 business days. Inquiries on weekends and US public holidays may experience slight delays.

3. Order Inquiries

If you need to check your order status, logistics information, delivery progress, or order modifications, please provide the accurate order number and the contact information used when placing the order. Once an order enters the processing or delivery stage, some information may not be able to be modified.

4. Returns and Refunds

To request a return, exchange, or refund, please contact our customer service team first and follow the procedures provided. Returning items without confirmation may result in processing delays.

5. Information Accuracy

Please ensure that the name, email address, order number, and other contact information you provide are accurate. We may not be liable for delays caused by incorrect information provided by the customer, which may prevent us from contacting or processing your order promptly.

6. Scope of Service

These Contact Us Terms apply to all customer inquiries and after-sales services conducted through this website. We will provide appropriate assistance based on the specific circumstances and strive to resolve customer issues within a reasonable timeframe.

7. Contact Information

Company: Brinosta LLC
Address: 2240 W 3800 S APT A308 WEST VALLEY, UT 84119
Phone: (385) 564-6607
Email: sitofa@brinosta.com

If you have any questions about these Contact Us terms, you can also contact us using the contact information above. We appreciate your trust and will continue to strive to provide you with a reliable and convenient shopping experience.