HElP CENTER

To help customers better understand the shopping process, Brinosta LLC has established the following FAQ and problem-solving policies. If you encounter any problems while browsing the website, placing an order, making payment, receiving delivery, or after-sales service, please refer to the following instructions first; if the problem persists, please contact our customer service team.

1. Product and Order Issues

If the received product does not match the order information, the product is visibly damaged, or the wrong product was received, please contact us immediately and provide the order number, product photos, and a description of the problem. We will provide replacement, refund, or other reasonable solutions depending on the specific circumstances.

2. Payment Issues

If order payment fails, is charged repeatedly, or the payment status does not update for an extended period, please do not submit the order again. We recommend checking your bank card or payment account status first and contacting our customer service for verification.

3. Order Not Received

If you have not received your order after the estimated delivery time, please contact us to check the logistics status. We will assist in handling the issue based on the logistics records and information provided by the carrier.

4. Product Quality Issues

If the product has manufacturing defects or obvious quality problems under normal use, please contact us as soon as you discover the problem. If necessary, we may request photos or videos of the product for our assessment and processing.

5. Returns and Refunds

For returns or refunds, please submit an application according to the website's refund policy. Orders meeting the return criteria will be refunded via the original payment method after approval. Processing times at banks or payment institutions may affect the actual arrival time of the funds.

6. Order Cancellation or Modification

If you need to cancel or modify your order, please contact us as soon as possible. Once an order enters the processing, packaging, or shipping stage, it may not be possible to modify or cancel it.

We will do our best to handle customer inquiries within a reasonable timeframe and provide appropriate solutions based on the specific circumstances.